Current Volunteer vacancy
Adviser (Digital Channels)
Acting as a first point of contact, for clients who call our telephone Adviceline or contact us via email.
Making an initial assessment of the client’s needs in an interview and if/when the client needs further advice discussing the steps the client needs to take.
What will you do?
- Complete an introduction to Citizens Advice and training for your role
- Talk to clients using our telephone advice service and email to explore what problems they want help with
- Find information about the clients’ problems and help them to understand their options
- Write a summary of the clients’ problems and what action you’ve taken
- Be involved in our research and campaigns work tackling injustice at a local and national level.
Some examples of what you could do:
- Find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them
- Identify what steps a client can take to resolve their problem with a second hand car
- Help a client find and understand what steps they can take to deal with their rent arrears
What’s in it for you?
- Make a real difference to people’s lives
- Learn about a range of issues such as benefits, debt, employment and housing
- Build on valuable skills such as communication, digital skills and explaining complex information
- Increase your employability
- Work with a range of different people, independently and in a team
- Have a positive impact in your community
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- Be friendly and approachable
- Be non-judgemental and respect views, values and cultures that are different to your own
- Being open to using computers on a regular basis
- Have good listening skills
- Have excellent verbal and written communication skills and good spelling or willingness to use spell checker
- Have good maths and IT skills
- Be able to understand information and explain it to others
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer but we are looking for people who are available to volunteer on a Tuesday.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming an Adviser (Digital Channels) and would like to chat about the role and how we can support you then please contact us.
Janis Britland, Digital Hub Advice Coordinator – Janis.firstname.lastname@example.org