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Frequently asked questions

Become a volunteer

Some frequently asked questions

Who volunteers?

Everyone! Our team is diverse; we have students, people who have retired and some looking to enhance their CVs to help them find employment. We are committed to equality of opportunity in recruitment and training, and offer a warm welcome to every volunteer, whatever their background.

What skills do I need?

  • A commitment to the aims and principles of the Citizens Advice service.
  • Being open and approachable.
  • Willingness to learn new skills.
  • Happy to work as part of a team.
  • Ability to sift through information, and extract what is relevant.
  • Competence in using IT.

How much time would I have to give?

Volunteers are asked to give up to one day per week, which could be a whole day, or 2 half days. We are asking volunteers interested to be Advisers (Digital Channels) to be available to volunteer on Tuesdays.

Can I volunteer if I am claiming benefits?

  • As the work is voluntary, no payments are made to you –but we can reimburse actual expenses incurred by you in the course of your volunteering.
  • Volunteering does not affect entitlement to benefits, if you continue to meet the conditions of entitlement to the benefit that you are claiming. However, speak with your work coach, if you have one, if you are uncertain.