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In a very busy and ever changing environment, reliance on our Information Technology  is an essential part of us being able to operate to best serve our clients. The ability to solve day to day problems as well as work on more strategic issues make our IT volunteers every bit as  vital and valued as our face to face staff.

We are keen to hear from anyone with IT knowledge and experience who would have any time to volunteer their services. We can promise you a varied number of ways you can help and you would be contributing to all the good things we look to do as a charity serving the local community.

Training support will be available.

If you can help please contact


In addition to providing face to face advice, an important part of the service we offer is to give help to people who telephone us. People call us for a variety of reasons. Travel may be difficult due to health or transport difficulties or it may just be that the person needing help is facing a crisis that they need to talk to someone straight away. Our Advice Line volunteers take phone calls from clients throughout the local area and handle enquiries on a wide range of issues.

Needless to say,  being happy to talk on the telephone goes hand in hand with the role but full training will be given.

If this sounds like a role you would be interested in please contact


Volunteering with us

Citizens Advice Diss, Thetford and District is an independent local charity and a member of a network of Citizens Advice Bureaux around England and Wales. Most of the work is carried out by highly trained volunteers. Without this support we would not be able to deliver an advice service, as more than two thirds of our workforce is voluntary.

We help a diverse range of people within the community by giving them the information and tools needed to manage their issues, sometimes at a crisis point, helping in areas including debt, housing, benefits, employment, and relationships and can offer legal advice too.

How you can help?

There are many different ways you can help us, depending on your skills and experience and the amount of time you have to give. Our volunteer roles include:

What could you gain?

A recent survey by national Citizens Advice found the following:

  • All Citizens Advice volunteers gain at least one practical skill from volunteering
  • 4 in 5 believe that they have increased their employability
  • 9 in 10 have an increased sense of purpose or self-esteem
  • 4 in 5 believe volunteering has had a positive effect on their health
  • 9 in 10 feel more engaged with their community

We offer our volunteers full support and training throughout their time with the service. We aim to provide a welcoming, supportive and friendly environment to work in and seek to challenge and develop individuals to enable them to meet their goals as a volunteer.

Contacting Citizens Advice Diss, Thetford and District:

If you are interested in volunteering with us please get in touch with:

Becky Chapman, Training Supervisor

01379 644912 (Diss) or 01842 754310 (Thetford)