Becoming a volunteer
Our volunteers are vital to the way we run our service. Volunteers take on a range of roles from assessing and providing advice, supporting the running of our two offices in Diss & Thetford, campaigning in the community and acting as trustees. Each volunteer receives free training and ongoing support specific to the role.
Why would you want to become a Citizens Advice volunteer?
How we are developing our advisory service
We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone. Our highly trained volunteers help people find a way forward with the problems they face.
In 2017-18, Citizens Advice helped 2.6 million people face to face, over the phone, by email and web chat. We are finding that more and more people are turning to us for help through emails, phone lines and on the web.
For this reason, we are hoping to recruit a significant number of new volunteers who will receive full support and training to become an Adviser (Digital Channels). Once qualified our Advisers will focus solely on helping clients who contact us through these digital channels, to explore the issues they need help with and find information they need to solve their problems.
No prior experience is necessary in these areas, as you will receive full training. Please be aware that the Adviser (Digital Channels) role does not include face-to-face work with clients.