In addition to providing face to face advice, an important part of the service we offer is to give help to people who telephone us. People call us for a variety of reasons. Travel may be difficult due to health or transport difficulties or it may just be that the person needing help is facing a crisis that they need to talk to someone straight away. Our Adviceline volunteers take phone calls from clients throughout the local area and handle enquiries on a wide range of issues.
Needless to say, being happy to talk on the telephone goes hand in hand with the role but full training will be given.