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Free energy advice training for frontline staff

Citizens Advice have been awarded funding to provide FREE training for front line staff and volunteers to enable them to provide advice on energy issues to clients they support through their day-to-day work.

This training will take around an hour and will include:

  • payment and tariff options
  • how to switch tariff and/ payment types
  • further assistance available – help with paying fuel bills, fuel debt advice, improving energy efficiency, smart meters, and priority service register.
  • cloth bag for each participant with reference materials, plus leaflets and tools (e.g. room thermometers and meter keys) to pass onto clients.

With energy prices continuing to rise, most consumers could save money by taking comparing tariffs, switching supplier and improving energy efficiency. There is considerable evidence that the most vulnerable consumers miss out on these savings and assistance, and end up paying the most expensive rates and struggle to afford to heat their homes.

The next training sessions are:

Tuesday 7 March 2017, 10am coffee for 10:15am start, at Citizens Advice Diss, Shelfanger Road, Diss, IP22 4EH.

Thursday 16 March 2017, 2:15pm refreshments for 2:30pm start, at Citizens Advice Thetford, Breckland House, St Nicholas Street, Thetford. IP24 1BT.

To book your place, please contact Caroline Mackinson (01379) 658200, or email

To arrange your own training session (groups of five or more), or for more information, please get in touch.  We cover Diss, Thetford, Eye, Loddon, Long Stratton, Harleston and surrounding districts.

The funding for this training has come from the Department of Energy and Climate Change Big Energy Saving Network project. The Big Energy Saving Network is made up of local community groups and charities across Great Britain that can advise on energy saving in the home, switching energy suppliers, different energy tariffs and available government support to help the most vulnerable get warmer homes and lower fuel bills.