Remote Advice Session Supervisor
CADAT are recruiting for a temporary Remote Advice Session Supervisor for two days per week until 31st March 2021 to meet current demand. The successful applicant will be responsible for providing remote supervision to volunteer advisors delivering advice through email and telephone, and at outreach locations.
Accredited volunteer generalist advisers, who require support in their advice delivery and skills development, deliver the advice sessions. Induction and initial training to generalist level are the duty of our Learning and Development Lead. The successful applicant will work with the Learning and Development Lead to ensure that trainee volunteers are able to participate in advice sessions as observers, note-takers etc, through the early stages of their training.
A thorough and broad knowledge of advice is required, preferably supported by a generalist advice qualification. An understanding of Citizens Advice QAA processes is desirable. Some experience of the challenges presented by working with volunteers is also desirable and the successful candidate will be able to demonstrate some experience in this area.
We are seeking someone who will be able to provide occasional office-based cover for key advice staff in our Diss and Thetford offices as necessary, and therefore travel to Diss and Thetford will be required.
The closing date for application forms to be received is 5pm on Friday 2nd October, and interviews will be held via Zoom on Wednesday 7th October. CVs will not be accepted.
In addition to providing face to face advice, an important part of the service we offer is to give help to people who telephone us. People call us for a variety of reasons. Travel may be difficult due to health or transport difficulties or it may just be that the person needing help is facing a crisis that they need to talk to someone straight away. Our Advice Line volunteers take phone calls from clients throughout the local area and handle enquiries on a wide range of issues.
Needless to say, being happy to talk on the telephone goes hand in hand with the role but full training will be given.
If this sounds like a role you would be interested in please contact firstname.lastname@example.org
Please see our Volunteer page for other ways to help.