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Universal Credit #KeepTheLifeline


Citizens Advice: Diss, Thetford and District urges government against “devastating” Universal Credit cut ● Local charity says 76% of people seeking its advice on benefits have never needed its support before ● Number of people claiming Universal Credit in South Norfolk has risen 114% since the pandemic began A local charity has warned of the […]

Could you become an Energy Super Saver?


It’s estimated that more than 4 out of 5 households haven’t switched energy suppliers in the last year, according to Ofgem. By shopping around and switching away from the standard tariff to a cheaper deal, could save a household up to £305. The Citizens Advice’s Big Energy Saving Winter campaign is encouraged people to shop […]

Smart Energy GB – Have you heard our Radio Advert?


Have you heard our radio advert on Park Radio? Park Radio are the local station covering the Waveney Valley towns of Diss, Harleston, Eye and surrounding areas. At Citizens Advice Diss, Thetford and District we are partnering with Smart Energy GB to share the benefits of smart meters, the new generation of gas and electricity […]

National Consumer Week 2020


16 November – 22 November National Consumer Week (NCW) 16-22 November is an annual campaign which aims to raise awareness of consumers issues and protections. This year, Citizens Advice are raising awareness of what people’s rights are when shopping online, and what they can do if something goes wrong with their order and delivery. This […]

Annual General Meeting 2020


Notice of Annual General Meeting of Citizens Advice Diss, Thetford and District (‘the Charity’) To be held on Thursday, 8th October 2020 at 5 p.m. online via Zoom Notice is hereby given that the Annual General Meeting (Meeting) of Citizens Advice Diss, Thetford and District (the Charity) will be held online on Thursday, 8th October, 2020 to transact […]

What to expect at an appointment


If you are coming for a face-to-face appointment at our office, we ask that you please observe the following: Do not attend your appointment if you have any of the recognised symptoms of Covid 19, including a high temperature, or have come into recent contact with someone who has. A list of symptoms can be […]

EU Citizens’ Rights Information Event – 1st November in Thetford


Europe Direct is delighted to be organising another information and networking event on EU citizens’ rights, this time in Thetford Library at 11am and 12.30pm on Thursday 1st November. Members of the team will be on hand to provide you with more information about Europe Direct Norfolk and answer your questions about the government’s new EU […]

New outreach launched at Thetford Jobcentre


Location: Thetford Jobcentre Plus, Breckland House, St Nicholas Street, Thetford, IP24 1BT Advice available on debt, housing, employment, benefits, consumer issues, family and relationships.

Citizens Advice 50th Anniversary Garden Party


The Bishop of Norwich, The Rt Reverend Graham James, and Mrs Julie James have kindly offered the use of their garden at Bishop’s House for our Citizens Advice 50th  Anniversary Garden Party. The Garden party is a fund raising event organised by the three Citizens Advice organisations in Norfolk: Citizens Advice Mid Norfolk, Citizens Advice […]

Free training session on Energy Advice


Free training is offered to any front line workers and volunteers working with people that may be struggling to heat their home adequately. Simple advice such as understanding energy bills and different tariffs, reading the meter, and how to switch supplier – can make a big difference! Find out more about changes to the energy […]