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Specialist Services

At Diss and Thetford Citizens Advice we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you Read more…


Europe Direct Norfolk is part of a network of information centres in the UK and across the European Union.

We are setting up a new service in Norfolk to provide information about the European Union (EU) and its citizens at a local level. We can help with general questions on every aspect of the European Union and can put you in touch with relevant specialist services if appropriate. We have resources to take away about the European Union’s activities and policies. We also organise events and activities to make the public aware of the EU. Read more…

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Citizens Advice Diss, Thetford & District is delivering Pension Wise appointments across Norfolk and Suffolk giving people access to free and impartial pension guidance in their local area. Read more…

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Citizens Advice Diss, Thetford & District first started working with people with cancer in hospitals several years ago with a contract from Citizens Advice but when this ended the BigC cancer charity invited bids to continue that work with them.  After discussion with our neighbouring bureaux it was agreed that because of our proven experience in this field, we would bid for this contract and we were successful.  That was in early 2011, so we are now in our fifth year of this successful partnership. Read more…

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Help Through Crisis

The Advice Champions project has been set up to help people with immediate crisis and with planning to improve their future situation. Read more… 

Money Advice

Citizens Advice Diss, Thetford & District provides advice on debt problems and financial management.  Read more… 

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Consumer Energy Advice

According to new research by energy regulator Ofgem up to 66% of households in the East could save around £327 on their energy bill by moving from a standard tariff to a fixed deal. Read more…